SHIPPING AND RETURNS

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Shipping

We ship pan India.
We also ship internationally (textiles only), reach out to us via email for shipping options.

Shipping carrier

We ship via shiprocket, However suppliers shipping direct may use other shipping methods.  The tracking details and carrier information associated with your order will be provided in your shipment confirmation email.

Shipping rates

We offer free shipping all over India for most of our products. Some products entail higher shipping costs which will reflect at checkout.

Shipping time

Shipping time may vary depending on the availability of your item in our warehouse, shipping directly from the supplier, or Made-To-Order items. Please read the individual product details. Once shipped orders take 4-8 business days.

Processing time

Items that are in stock and shipping from our warehouse are typically processed within 2-4 business days.
Items that are Made-To-Order or customized will be commissioned by you when you place your order, and therefore will take longer to produce and ship (typically between 3-4 weeks)

Further information on the order status can be provided by our customer care upon request. 

Returns

We accept returns for defective or damaged products free of cost in the original packaging. Please inspect your item upon arrival. All damage claims must be received within 48 hours of delivery.
For any other returns, we will deduct a return shipping cost of 10% of the product cost and provide store credit for the balance. 
Items are returnable only if unused, In the state you received it. Items marked as ‘Final Sale’ or 'Non-Returnable' cannot be returned 
Products must be returned within two weeks from the date of delivery. 

Returns for oversize items that travel via freight can be arranged by contacting altrove.in. Freight returns will be issued a refund less original shipping and handling charges.

Affiliate brand products and made to order products have their own terms. Please read the individual product details. 

Cancellation

Orders once placed cannot be cancelled after 24 hours.
Custom made/commissioned items cannot be returned or cancelled.

Returning a gift

We are very sorry that your gift did not work for you. You cannot obtain store credit for a returned gift item; however, we can definitely process a gift exchange for you for another item.

For all return requests, please email us at hello@altrove.in or via whatsapp on +.91 8600807775

Refunds

We will process any refunds and/or provide credits within 15 working days after we receive & check the returned goods.

WANT TO KNOW MORE?

Contact us HERE and we'll get back to you as soon as we can.