Where We Ship
We currently ship across India and internationally. At this time, international shipping is available only for textile products. Orders that include products from multiple affiliate brands may be shipped separately, depending on availability and location.

Processing Time
For in-stock products, please allow 2–4 business days for processing. Custom or made-to-order items are produced after your order is placed and typically require 3–4 weeks before dispatch. Product-specific lead times are listed on individual product pages whenever applicable.

Delivery Timelines
Domestic orders usually arrive within 3–7 business days after dispatch. International shipping times vary depending on the destination and customs clearance. Tracking information will be shared via email or WhatsApp as soon as your order ships.

Shipping Charges

• Prepaid domestic orders: ₹100 flat shipping rate
• COD domestic orders: ₹250 flat shipping + handling fee
• International textile orders: ₹2,000 flat shipping rate

Shipping fees are non-refundable once the order has been shipped.

Cash on Delivery (CoD)
Cash on Delivery is available only for Altrove products within India, on orders under ₹10,000. Orders exceeding this value must be prepaid.

Tracking & Responsibility
You’ll receive tracking details as soon as your order ships. While we take care to pack and dispatch your items securely, Altrove is not responsible for delays, damage, or loss that may occur in transit. We’re always happy to assist you in coordinating with our delivery partners should any issue arise.

Offline Orders
We love welcoming customers at our Pune studio. If you choose to shop and pick up your order in person, you're eligible for a 15% discount on your total purchase — applicable only on in-store transactions, not on orders placed online. You can visit us at:

Altrove
4th Floor, Rahul Capital,
Prabhat Road, Pune - 411004
Maharashtra
(Monday to Saturday, 11 AM – 5 PM)

For questions about in-store availability or bulk orders, feel free to reach out to us via WhatsApp or at hello@altrove.in.